Play Responsibly,
Stay Well
Enjoy playing on rtv99 — our responsible gaming tools, including deposit limits, self-exclusion, and time-out, keep you in control at all times. For players aged 21+ only.
Why Is Responsible Gaming Important?
Online gaming can be a great source of entertainment — but it is only truly enjoyable when you play within your limits. rtv99 believes every player's experience should be safe, fun, and controlled.
Gambling should never be seen as a source of income or a solution to financial problems. It is purely for entertainment — just like watching a film or enjoying a cricket match. At rtv99, we have built our platform around this principle.
If you ever feel that gaming is having a negative impact on your daily life, family, or finances — this page is for you. Our support tools and 24/7 live chat support are always here for you.
Important Age Restriction
rtv99 strictly enforces a 21+ age policy. Our platform is for adults aged 21 and above only.
- Age is verified at registration
- Minors cannot open an account
- We may request identity verification if there is any doubt
- We are committed to protecting minors
Our Safety Tools
Set Deposit Limits
You can set the maximum amount you deposit per day, per week, or per month. Once a limit is set it takes effect immediately, and increasing it requires a 24-hour waiting period — this protects you from overspending in the heat of the moment.
Time-Out Break
If you feel you need a short break, you can take a temporary time-out from 24 hours up to 30 days. During the time-out you will not be able to log in or deposit. Access is automatically restored after the break ends.
Self-Exclusion
If you want to stay away from gaming for an extended period, choose self-exclusion. You can close your account for a minimum of 6 months or permanently. During this time we will not send you any promotional messages. Simply contact the support team to activate it.
Review Gaming History
You can view your deposit, withdrawal, and betting history from your account at any time. Analyse your gaming patterns and spending habits. rtv99 always keeps full transaction records to ensure transparency.
24/7 Support Service
Our live chat team is always ready for any questions or concerns about responsible gaming. Support is available in Bengali and English. You can also reach us by email at [email protected].
Awareness and Education
We believe an informed player is a protected player. That is why rtv99 regularly provides information and resources on responsible gaming, so every player can make the right decisions.
How to Use the Tools?
Using rtv99's safety tools is very straightforward. Follow the steps below.
Log in to your account
Log in to your account on rtv99 and go to the "Account Settings" section.
Open the Responsible Gaming section
Inside Settings, select the "Responsible Gaming" option.
Choose a tool
Deposit limit, time-out, or self-exclusion — choose one or more options based on your needs.
Contact support
If you have any difficulty or want to activate self-exclusion, let us know via live chat or email — we will help you right away.
Warning Signs of Problem Gambling
If any of the following signs appear in you, it is time to seek help.
- Repeatedly wanting to bet more to recover money you have lost
- Hiding your gambling from family or friends
- Using money set aside for everyday expenses (rent, food) to gamble
- Repeatedly failing in attempts to stop gambling
- Feeling anxious, irritable, or restless when unable to play
- Gambling negatively affecting your work, studies, or relationships
- Developing a habit of borrowing money or taking loans to gamble
The Golden Rules of Healthy Gaming
We ask all rtv99 players to keep these rules in mind.
- Play for entertainment only — without expecting it to be an income
- Set a budget and never go beyond that limit
- Do not place bigger bets to chase losses
- Take regular breaks — do not get absorbed in gaming, attend to other activities too
- Never play under the influence of alcohol or drugs
- Do not make big decisions in the heat of the moment — play with a clear head
- Be honest with your family — avoid the habit of playing in secret
Need Help?
If you feel that gaming is affecting your life or someone close to you, do not try to deal with it alone. The rtv99 support team is always here for you.
Our trained support team will help you restrict your account, activate a time-out or self-exclusion, and get the information you need. All conversations are completely confidential.
rtv99's Commitment
As a safe and trustworthy platform, rtv99 makes the protection of our players its highest priority.
- All data and transactions secured with SSL encryption
- Maintaining a transparent gaming environment to ensure fair play
- Strict age verification process to protect minors
- Quickly activating account restrictions at a player's request
- Regular awareness initiatives on responsible gaming
- Full support in Bengali — get help without any language barrier
Questions About Responsible Gaming
Play Safe, Stay Happy
Play responsibly on rtv99 — enjoy cricket, slots, Andar Bahar, and all games within your limits.
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