Answers to all your questions
about rtv99

The minimum withdrawal amount at rtv99 is ৳1,000. Requests below this amount cannot be processed. Please submit a withdrawal request only after your balance reaches at least ৳1,000. Once submitted, the request is usually sent to your mobile banking or bank account within 30 minutes to 3 hours.

The standard processing time for withdrawals at rtv99 is 30 minutes to 3 hours. In most cases the money arrives within that window. Bank transfers may occasionally take a little longer. If more than 3 hours have passed and the money has not arrived, contact us via live chat — we will look into it promptly.

Yes, they can — but only after the wagering requirements are met. The wagering requirement for rtv99's welcome bonus is 15 times the bonus amount. For example, if you received a ৳2,000 bonus, you need to place a total of ৳30,000 in bets before withdrawing the bonus funds. Wagering is calculated on the bonus amount only, not on the real money you deposited. Once the requirements are met, any amount won from the bonus can be withdrawn under the normal rules.

rtv99 supports four withdrawal methods: bKash, Nagad, Rocket and bank transfer (to major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum withdrawal is the same across all methods — ৳1,000. Mobile banking methods are generally processed the fastest.

No. For security reasons, rtv99 only sends withdrawals to a mobile banking number or bank account registered in your own name. The name on the account and the name on the payment method must match. This is a mandatory rule to prevent money laundering and to protect your account. Requests made under a different name will be held for verification.

Many slot games have a demo mode, which lets you learn the game without using real money. Winnings in demo mode cannot be withdrawn, but it is a great way to understand the game's features, bonus rounds, and mechanics. Live casino table games generally do not have a demo mode.

Free spins usually come from two sources — first, as a bonus round triggered by scatter symbols within the game itself; second, rtv99 occasionally offers free spins on specific slot games through promotional offers. Winnings from free spins are generally added as bonus balance and become withdrawable after meeting the specified wagering requirements.

RTP stands for Return to Player — the theoretical percentage of total wagers a game returns to players over the long run. It is not a guarantee — the outcome of any single session is completely random. However, a higher RTP generally produces relatively better results over a long period of time. Along with RTP, also consider volatility — high-volatility games deliver big wins occasionally, while low-volatility games deliver smaller wins more frequently.

If you are playing on a small budget, choosing a low-volatility game is a smart move. These games deliver small wins frequently and help your balance last longer. Also check the minimum bet amount per spin — some games can be started with very little. Try the demo mode first, then start playing with real money.

In progressive jackpot games, a small portion of each wager is added to a shared pool. The more people play, the larger the prize grows. One lucky player can win that entire pool. The moment of winning the jackpot is completely random and determined by the game's RNG (Random Number Generator). Every spin has an equal chance of winning — previous history does not affect future outcomes.

No. Under rtv99's rules, each player is allowed a maximum of one account. Opening multiple accounts under the same person's name, or using the same device and payment method, is prohibited. If this rule is broken, all accounts may be suspended and any bonuses may be forfeited. If you have an issue, contact the support team.

Go to the rtv99 login page and click the "Forgot Password?" link. Enter your registered mobile number or email and a verification code will be sent to you. Use the code to set a new password. If you have trouble with this process, contact live chat support directly — the team is available 24/7 to help.

To change personal information, you will need to contact the support team. Some documents may be requested for identity verification. The correct details provided at registration should remain on the account — as this information is verified at the time of withdrawal. If you have provided incorrect information, notify support as soon as possible.

Logging in from a new device or browser is completely normal. However, for security purposes, a verification code may be requested the first time you log in from a new device. The code will be sent to your registered number or email. If you did not receive the code or have another issue, the support team will help.

Go to the rtv99 login page and complete the registration form. You will need to provide your full name, mobile number, and a password of your choice. Once registration is complete, you have the opportunity to receive a 200% welcome bonus on your first deposit — deposit ৳1,000 and get ৳2,000 bonus to start with a total of ৳3,000. Please note — you must be at least 21 years old.

Log in to your rtv99 account, go to the deposit page, and select Nagad as your payment method. Enter the amount (minimum ৳500), then provide your Nagad number and the required details. Confirm the payment in the Nagad app or via USSD. Once the transaction is successful, the balance will be added to your rtv99 account automatically.

Select bKash on the deposit page and enter the deposit amount. rtv99 will provide you with a merchant number or payment reference. Send the payment from the bKash app and make sure to include the reference number. Without the reference, processing the payment may be delayed. Once the payment is confirmed, the balance is added quickly.

rtv99 does not charge any deposit fees of its own. However, mobile banking providers (bKash, Nagad, Rocket) may deduct their own transaction charges. For bank transfers, your bank may charge a small fee. Contact your payment provider regarding these charges. From rtv99's side, the full amount deposited is added to your gaming balance.

The minimum deposit amount at rtv99 is ৳500 across all payment methods. This limit applies to bKash, Nagad, Rocket, and bank transfer alike. Depositing ৳500 or more for the first time makes you eligible for the 200% welcome bonus — up to a maximum of ৳10,000.

There are certain signs to watch as warning signals: being unable to go a day without playing, repeatedly gambling to recover lost money, playing in secret from family or friends, using money set aside for bills or essential expenses on games, or being unable to stop playing. If you notice any one of these signs, stop and seek help.

Online gaming is for adults — this is a global protection standard. Individuals under 21 years of age may not be fully prepared to make informed decisions and understand financial risk. To protect young people, rtv99 strictly enforces this age limit. Age is verified when opening an account, and if a violation is detected, the account may be closed.

rtv99's responsible gaming page has resources to help. You can also talk to a family member, a trusted friend, or a mental health professional. If you inform rtv99's live chat support team, they can help you set limits or a temporary break on your account. Keeping yourself safe is the most important thing.

Yes. As part of its responsible gaming tools, rtv99 allows players to set personal deposit limits. You can set a maximum daily, weekly, or monthly deposit amount. Contact the support team to set or change these limits. Lowering a limit takes effect immediately, but increasing one may require a cooling-off period.

Yes, rtv99 offers a self-exclusion or temporary break option. If you want to take a break for a period of time, tell the support team — they can temporarily suspend your account for a set duration. During this break, logging in or making deposits will not be possible. After the break, your balance and information will remain intact.