rtv99's Privacy Policy

We collect various types of information when you register and use the rtv99 platform. The details of that information are described below:

1.1 Personal Identification Information

When you create an account on rtv99 or use our services, we may collect the following information:

• Full name and date of birth (for age verification purposes)
• Email address and contact information
• Residential address
• National ID or passport details (for identity verification)
• Financial transaction information (records of deposits and withdrawals)

1.2 Automatically Collected Information

The following information may be collected automatically while you use our platform:

• IP address and device identifier
• Browser type and version
• Time and duration of page visits
• Logs of user gaming activity
• Data collected through cookies and similar tracking technologies

1.3 Financial Information

We collect payment-related information during deposit and withdrawal processes. The payment methods supported on rtv99 are bKash, Nagad, Rocket, and bank transfer. We collect only the minimum information necessary for payment processing, and this information is stored under strict security protocols.

rtv99 uses collected information only for specific and lawful purposes. The main purposes for which we use information are described below:

2.1 Account Management and Service Delivery

Information is used to create, verify, and manage your account. This includes identity verification, age confirmation (our services are for those aged 21 and above only), transaction processing, and providing customer support.

2.2 Security and Fraud Prevention

We analyze information to ensure platform security and to prevent unlawful activity. Complying with anti-money laundering regulations and detecting suspicious transactions are part of this process.

2.3 Service Improvement

Collected information is used to improve the user experience, introduce new games and features, and enhance the platform's performance. Insights gained from this analysis help us create a better gaming experience for you.

2.4 Communication and Notifications

Your contact information is used to send important account-related notifications, transaction confirmations, and, subject to your consent, promotional offers.

2.5 Responsible Gaming

We monitor your gaming activity to ensure responsible gaming and to provide support when needed.

rtv99 does not sell your personal information to third parties. However, there are specific circumstances where sharing information may be necessary:

3.1 Service Provider Partners

We work with trusted third-party service providers to operate our services — such as payment processors, technology partners, and security services. These partners receive only the information necessary for their specific tasks and are bound by confidentiality agreements.

3.2 Legal Obligations

We may be required to provide necessary information in response to lawful requests from law enforcement agencies or regulatory authorities. In such cases, we provide only the information that is legally required.

3.3 Financial Institutions

Information necessary for processing transactions through bKash, Nagad, Rocket, and bank transfer may be shared with the relevant financial institutions. This is handled through fully secure channels.

To protect your personal information, rtv99 applies industry-standard technical and organizational measures:

4.1 Encryption Technology

All data transmissions on our platform are secured through SSL (Secure Sockets Layer) encryption. This ensures that your personal and financial information cannot be accessed by unauthorized parties.

4.2 Access Control

Only authorized personnel can access your information, and even then it is restricted on a need-to-know basis. Every access is logged and audited regularly.

4.3 Secure Server Infrastructure

Our servers are kept secure through firewalls, intrusion detection systems, and regular security updates. Data backups are stored in encrypted form.

4.4 Password Protection

Your account password is stored in a hashed format — meaning the original password remains unknown even to us. We will never ask for your password via email or chat.

rtv99 uses cookies and similar technologies to improve platform performance and personalize the user experience.

5.1 Essential Cookies

These cookies are essential for the core functionality of the platform. Their main functions are maintaining login sessions, keeping security features active, and saving your preferences. Disabling these cookies will prevent the platform from working correctly.

5.2 Functional Cookies

These cookies remember your language preferences and other personalized settings, so you do not have to reconfigure them each time.

5.3 Analytical Cookies

We may use analytical cookies to understand usage patterns on the platform and to improve our services. This data is generally processed in a way that does not identify individuals.

5.4 Cookie Controls

You can control or delete cookies through your browser settings. Please note that disabling essential cookies may prevent some rtv99 services from working correctly.

rtv99 stores your personal information only for as long as it is needed to provide services or as required to meet legal obligations.

6.1 While Your Account Is Active

We retain all relevant information while your account is active. After account closure, information may be kept for a specific period as required by law.

6.2 Legal Obligations

Due to anti-money laundering regulations and other legal requirements, records of certain financial transactions must be retained for an extended period.

6.3 Deletion of Data

Once the required retention period has ended, we securely delete or dispose of data in a way that makes recovery impossible.

You have several important rights regarding your personal information, which rtv99 fully respects:

7.1 Right to Access Information

You can request from us at any time to know what information we hold about you. We will provide that information within a reasonable time.

7.2 Right to Correct Information

If any information we hold about you is incorrect or incomplete, you can request that it be corrected. Keeping accurate information is also important for the quality of our service.

7.3 Right to Request Deletion

In certain circumstances, you can request that your personal information be deleted. However, we may be required to retain some information due to legal obligations.

7.4 Right to Object to Processing

You can object to the processing of your information for specific purposes, particularly in the case of marketing communications. We will respect that request.

7.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team. We provide assistance 24/7 via live chat and email.

rtv99 firmly supports keeping minors away from gaming. Our services are for those aged 21 and above only.

8.1 Age Verification

We follow an age verification process at the time of registration. If a person is found to be under 21, the account is closed immediately.

8.2 No Collection of Minors' Information

We never knowingly collect or process information from those under 21. If it is found that a minor's information has been collected unintentionally, it will be deleted immediately.

rtv99 may review and update this privacy policy from time to time. If any significant changes are made, we will notify you.

9.1 Notice of Changes

If significant changes are made to the privacy policy, we will send a notification to your registered email address and display a notice on the platform.

9.2 Meaning of Continued Use

If you continue to use rtv99 after a policy update, it will be understood that you have agreed to the new policy. If you do not agree to the changes, please contact us.

9.3 Previous Versions

Upon request, we can provide earlier versions of this policy.